Scoot flight, which left behind flyers at Amritsar, replies after DGCA notice | Latest News India - Hindustan Times
close_game
close_game

Scoot Airlines flight, which left behind flyers at Amritsar, replies after DGCA notice

Jan 21, 2023 12:19 PM IST

Claiming that 17 passengers were affected, Scoot Airlines said “they were not informed by their travel agent about the change in time”.

Days after the Directorate General of Civil Aviation or DGCA sought a report from Scoot Airlines regarding the January 18 flight – which departed from Amritsar to Singapore reportedly without taking as many as 32 passengers - the budget carrier on Saturday said the timing of the flight was changed on account of the “prevailing foggy condition” at the airport.

The Scoot Airline flight was scheduled to depart at 7.55pm but it took off at 3pm. (File pic)(File pic)
The Scoot Airline flight was scheduled to depart at 7.55pm but it took off at 3pm. (File pic)(File pic)

Scoot also said all the affected passengers have been provided with several options.

Hindustan Times - your fastest source for breaking news! Read now.

Claiming that 17 passengers were affected, Scoot said “they were not informed by their travel agent about the change in time”.

“Incidentally the timing of the flight was changed on account of the prevailing foggy condition at the Amritsar Airport,” it said in a statement.

The airline said the passengers were offered options to rebook free on another flight within 14 days, 120% refund in form of vouchers, 100% refund by the Airline by mode of payment, while “all 17 affected passengers have been looked after”.

Earlier, a Scoot spokesperson said due to inclement weather conditions affecting departures, the flight was rescheduled to depart Amristar at 3.45pm instead of the original timing of 7.55pm​ , and that where possible, passengers were notified based on the contact details provided.

A senior official at Amritsar airport said there were around 300 passengers for the flight.

"All booking agents were informed well in time and they relayed the information to their clients. But only one agent could not inform his clients for reasons best known to him," VK Seth, director of the airport.

He added that 263 passengers who boarded the flight reported at the airport well in time.

Scoot is a low-cost subsidiary of Singapore Airlines.

Apologising for the inconvenience caused, the spokesperson said, “We are currently working to provide affected customers with the necessary assistance.”

Earlier this month, a Go First flight flew from Bangalore to Delhi without 55 passengers who were left behind in a coach at the airport and the airline later apologised for the incident.

Unveiling Elections 2024: The Big Picture', a fresh segment in HT's talk show 'The Interview with Kumkum Chadha', where leaders across the political spectrum discuss the upcoming general elections. Watch now!

Get Current Updates on India News, Election 2024, Mukhtar Ansari Death News Live, Bihar Board 10th Result 2024 Live along with Latest News and Top Headlines from India and around the world.
SHARE THIS ARTICLE ON
Share this article
  • ABOUT THE AUTHOR
    author-default-90x90

    Have 11 years' experience in print and digital media. Write on politics, defence and world affairs, and have a keen eye for human-interest stories.

SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Friday, March 29, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On